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Many of our clients will have questions regarding the processes involved in treatment and assessment, below are some of the common queries that we are asked. If there are any other concerns, please feel free to contact us. 

  • What will happen on my first session?
    When you arrive at the clinic please take a seat in the reception area. When free your physiotherapists will come and collect you (please note reception is not manned at all times so please be patient when waiting for your appointment) The first session consists primarily of a clinical assessment - you will be asked questions regarding your injury, symptoms, as well as general health and activity levels. You will then undergo a physical examination followed by a discussion of your treatment plan appropriate to your needs.
  • How do I pay?
    We accept all forms of payment - cash, credit/debit card, BACS transfer, or cheque.
  • What do I need to bring?
    Feel free to bring along any correspondance relating to your injury e.g. consultant/GP letters, MRI scans, X-Rays; however these are not essential to proceed with your assessment.
  • Can I bring someone with me?
    You are welcome to bring a friend or family member along with you - under 16's should be attended by a parent/guardian.
  • What do I need to wear?
    It is advisable to wear loose-fitting clothing. Shorts are recommended for lower-limb assessment, although these can be provided by the clinic.
  • How do I use my private medical insurance?
    Depending on your policy, you may be required to get a referral from your consultant or GP. As we are registered specialists with some insurers, you may be able to get direct referral from your provider, without the need to see your doctor beforehand. You must inform your insurer before your appointment and obtain a relevant authorisation/claim number.
  • How many treatments should I expect?
    On average, most patients receive 3-6 treatments, however this will vary depending on the nature of your injury and would be discussed in the initial consultation.
  • What is your cancellation policy?
    If you are not able to attend, you must inform your physiotherapist at TW1 Physiotherapy within 24 hours prior to your appointment. Failure to do so will incur charges equivalent to the full rate of the assessment or treatment session the you have booked. Non-attendance without the required 24 hours notice will also be charged at the same rate. Please note, if your appointment is covered by private health insurance or medico-legal companies, these charges may not be covered and you will be liable.
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